Contact Cinch Home Services Customer Service

Absolutely horrible and predatory company that targets seniors.
*UPDATES AT THE BOTTOM OF THIS REVIEW*
We purchased a home warranty plan after being approached in a Sam's Club in Las Vegas. After agreeing to purchase, we were told we could cancel any time and to call in to add our swimming pool to the coverage since they were unable to do so at point of sale.

I noticed their reps avoided young and middle aged couples and only approached older people.
We did as instructed, calling in once we received notification that the plan was in effect. I added the pool, was charged extra and we were billed for six consecutive months. I called in because we needed a new top to replace the cracked cover on our pool pump.
The first rep told me that our pump wasn't covered - only the pool heater. I read our copy of the contract back, which clearly indicated our pool pump was covered - she insisted it was only the heater that was covered.

I told her we didn't have a heater and asked for her supervisor and she disconnected the call. I called back in - talking to four more front line reps, all of whom claimed the pump wasn't covered, but telling me random bits of pool accessories were. My wife had a similar experience when she called in and when she provided the contract number, the rep said "I can't hear you, customer" several times and then hung up on her.
I called again later after I was off work - same exact customer service experience - horrible. For 45 minutes, each rep I talked to would ask me verify all of my information and then just transfer me to another front line rep or a closed "Membership Department" when I asked for a supervisor.
Finally, after calling in at 5:15 AM, I was able to speak to a rep in the "Membership Department" who immediately told me that the pool and all associated equipment was covered under the contract I was asking to cancel.

I will admit I lost it and said some pretty unpleasant things, but repeated I wanted to cancel the contract because of poor customer service and never having a single claim approved. He told me I was going to receive charges for early cancellation...and then took 20 minutes to actually cancel the contract, continually asking me "what's your backup plan?"
I called our bank and initiated charge backs on every charge from them for their predatory scheme. I called Sams Club corporate and was told they no longer permit these people to market to their customers because of complaints. The local Sams Club manager who contacted me told me he had escalated my complaint to Cinch and after three days, no response from Cinch via phone or email.
If these people approach you, flip them off and walk away.

They are the very poster child for predatory companies. Their BBB reviews show it - the only four or five star reviews they have are from sites that their marketing controls.
*UPDATE* It has now been four days since we originally contacted this company, and two days since they responded "We apologize for the inconvenience you've experienced. This falls short of the service standards we strive to maintain for all our customers. We have located your account and a resolution specialist will contact you to address your concerns.

Best regards, Amanda."
THEY STILL HAVE NOT MADE EVEN THE SLIGHTEST EFFORT TO REACH OUT! No emails, no phone calls - nothing.

They continue to attempt to deceive people that they are a legitimate company - they post lip service templates that offer insincere apologies, promise action and accountability and then repeatedly fail to fulfil their contractual responsibilities.
I'm certain, looking at the other poor reviews, that this is their standard business practice - I haven't been able to locate a single bad review that they have received where the customer came back and said the issue / concern / problem had been resolved.
Cinch Home Services is the poster child for deceptive business practices. Period.

This company is a scam. They have terrible customer service and its a complete rip off
They outsource the worst 3rd party companies and never do a good job. They are ripping people ofd