Cinch Home Services
Reviews and Complaints

I submitted requests that are covered under my plan and I have numerous issues getting repairs. This is the second time that I have had issues with getting repairs completed with this company.

The first was a dryer; I was told that parts to repair the dryer were on the way for 2 months and that they should be delivered to the service provider that was sent out. While the service provider was told, they would be sent directly to me. After a lot of back and forth, they were finally willing to replace the dryer. This was a clear sign that I should have been looking for a new home warranty company but because the supervisor I spoke with understood my needs, understood that I had shown patience, and made sure I got the services that I paid for, I stayed.

Now I am having issues with another service request for my air conditioning unit. First, they had no providers in my area and I had to find my own. Second, they resourced my service job out to another company, with which I can only communicate via email. After finding a provider that was a licensed and insured company (this is understandable); I had 24 hours after their visit to submit their diagnosis and cost of repairs (which was done).

The diagnosis was that the system's compressor was gone. The system would need to be replaced because it had outlived its life, and parts are hard to get. Now I am being told that I need to go back to the company to get a detailed itemized list of parts and labor.

Lastly, I have been passed around to several different representatives and even hung up on several times. I just want the service that I have paid for without having to jump through hoops to get it.

NO SERVICE PERFORMED BUT THEY COLLECTED MY COPAY. CONTRACTOR SHOWED UP AND SAID I SHOULD HAVE LOOKED IT UP IT IS NOT COVERED!

WELL THAN WHY DID YOU TAKE MY MONEY. WHY DON'T YOU HAVE REAL PEOPLE ANSWERING PHONES. WHY DON'T YOU HAVE A WAY TO REACH YOU THAT IS SIMPLE. OR IS IT SO MANY ARE HATEFUL OF YOUR LYING COMPANY.

YOUR GAMES ARE DONE WE ARE DONE WITH YOU. THE WORST CUSTOMER SERVICE IN THE WORLD---IF YOU CAN EVEN REACH A REAL PERSON THEY DENY, LIE, OVER CHARGE, DON'T EXPLAIN, DON'T CARE, LEAVE YOU ON HOLD ONCE YOU GET THROUGH AND STILL LIE ABOUT SERVICES.

WE SIGNED UP FOR SERVICE REQUEST A WEEK AGO. YOU NEVER ONCE TOLD US THIS ITEM IS NOT COVERED BE AWARE THEY WILL TAKE YOUR MONEY AND NEVER GIVE IT BACK!

We have had a SEARS - CINCH Home Appliance Warranty for several years now for our high-end kitchen and laundry equipment. On January 13, 2024 we noticed the refrigerator not cooling or freezing properly, so we followed the online warranty repair request instructions, paid the deductible, and then found out their contracted service provider, REX Services, couldn't even be there until January 16th, and then only to diagnose the issue and order any necessary parts as apparently gone are the days when they dispatch a fully stocked repair vehicle and technician!

By the time somebody showed and assessed what was needed, all the hundreds of dollars worth of fresh and frozen food had spoiled and needed to be thrown-out! We waited and waited for the parts to arrive and then found out they weren't even ordered until January 25th - 9 full days after their technician was here! We continued to wait and wait and made several unanswered and unreturned calls then finally - we heard from customer service on February 2nd that some of the repair parts were not available from their preferred supplier and they decided to replace the unit instead of repairing it (even though the parts - all in-stock - could have been ordered from a different supplier). THIS IS NOW A FULL 3 WEEKS WITHOUT A REFRIGERATOR!

So we look at the email with the replacement refrigerator they are allowing us to select from at HOME DEPOT - which still would need to be ordered and then a delivery date set up - and find it is just your garden-variety side-by-side refrigerator with a stainless steel front - but NOT the all side, fully-wrapped stainless steel GE PROFILE unit we have which is the center-piece of our kitchen. Totally unacceptable! So their final offer to us was a $1425.00 cash settlement on a $5000.00 refrigerator - and then no future refrigerator claims could ever be made under our warranty plan, inspite of our plan's $3000.00 refrigerator coverage maximum!

We reasonably requested a larger settlement amount for this higher-end GE PROFILE unit given our plan's coverage amount and current replacement cost but their low-ball cash or Home Depot replacement offer was our only options. Considering the money we have paid over the years for coverage, if you need to make a claim, be forewarned that we found through our unpleasant experience that the SEARS-CINCH WARRANTY as well as their contracted service provider to be UNACCEPTABLE AND BASICALLY WORTHLESS for us!

I contacted Cinch to request support for an electrical issue. However, I later discovered that the issue was related to a Pepco problem.

I called Cinch twice to cancel my request and request a refund of my initial payment. The first time I spoke with someone, the call lasted more than 10 minutes, but they told me the system was down and someone would call me back. I have yet to receive a returned call. During the second call, the representative assured me that she would issue a refund, but when I asked her to email me the information, she said she couldn't.

I insisted on receiving the information in writing, and after some time, she finally agreed to send an email, but I never received it. I am still waiting to receive a refund or an email from Cinch.